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FORWARD Announces Over $700 Million in U.S. Government Assistance

FORWARD’s technology saves taxpayers money with new integrated program administration platform

SEATTLE, WASHINGTON, USA, Oct. 18, 2022 / — FORWARD, formerly known as LiveStories, announces the successful administration of over $700 million in programs ranging from housing assistance relief for low-income households to grants for small businesses. FORWARD is a new Integrated Program Administration (IPA) solution serving local governments with an innovative approach to administer assistance programs more securely, quickly and efficiently.

FORWARD meets the critical needs of state and local governments struggling to fill gaps in the provision of community resources, as the need to administer assistance programs exceeds the capacity of staff to reach constituents.

Formerly known as LiveStories, FORWARD has evolved from a platform for analyzing government data into a streamlined solution for administering government programs.

“FORWARD understands that with the extraordinary financial pressures people are facing, communities need a comprehensive solution that will quickly, securely and affordably distribute taxpayer assistance program dollars,” said said Adnan Mahmud, CEO and Founder of FORWARD. “The pandemic has exacerbated the systemic challenges faced by government agencies in providing assistance. We are already seeing how our integrated program administration solution offers government employees a new way to distribute funds efficiently and equitably, strengthening the ability of government leaders to better serve their constituents. »

Over the past two years, the number of aid programs has grown exponentially as federal policymakers respond to the fallout from the pandemic. In 2020, five relief bills provided $3.3 billion in aid and in 2021 the American Rescue Plan Act provided $1.8 billion, according to the Center on Budget and Policy Priorities.

The increased focus on combating fraud and reaching underserved populations has added complexity to the administration of government assistance programs, while government agencies find themselves understaffed with more than 928 000 jobs open in local government according to the Rockefeller Institute. FORWARD’s integrated workflow enables government agencies to do more with their existing staff resources by easing administrative burdens. The platform enables governments to deliver more programs and more assistance with a streamlined solution that can be up and running in as little as two weeks. This results in more efficient and safer administration, which means that more taxpayers’ money goes directly to the people who need it most.

“FORWARD as a back-office superpower has been invaluable, especially when it comes to assistance programs,” said Martha Chaudhry, Special Projects, Economic Development at the City of Kirkland, WA, where FORWARD is used to distributing over $450,000 in small business loans. .

The FORWARD platform brings together all the services, technology and people needed to administer the program. The FORWARD team connects with community organizations to raise awareness of the program, runs targeted marketing and awareness campaigns, collects print and digital applications in multiple languages, and provides multilingual application support via phone, text and email. -mail. Once applications are submitted, FORWARD reviews and processes the applications, screens them for eligibility, and performs multi-factor fraud detection. When it’s time to distribute funds, FORWARD distributes payments by ACH, check or prepaid cards. FORWARD also manages all required reporting and provides interactive program dashboards so customers can monitor their program in real time and provide essential data to complement multi-faceted reporting guidelines from regulatory agencies.

“New leaders and the public demand that we reimagine how governments serve their constituents. The FORWARD team already administers over $700,000,000 and is well equipped to support state and local governments through every step of the process of administering their program with fairness and safety at the center of everything we do. Mahmud added.

The FORWARD team works with government departments and agencies on program design and applies their experiences to best practices from other communities. To learn more about the FORWARD platform, visit


The FORWARD Platform is the leading comprehensive Integrated Program Administration (IPA) solution for state and local governments across America. FORWARD modernizes the government’s approach to program administration by integrating all essential services, components, people and technology into a single, streamlined and secure solution. From application back-end setup, community outreach and marketing, multi-language support, eligibility verification, fraud detection, distribution and reporting , the platform distributes resources faster than ever while reducing waste and fraud. FORWARD has already helped governments administer dozens of programs to deliver resources to their citizens and businesses quickly, cheaply, and securely. To learn more, visit

Rachel Clifford
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